My Burberry Customer Experience

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My Burberry Customer Experience 2017-06-08T10:36:38+00:00

Project Description

Interactive Customer Experience

My Burberry

Burberry is well documented as being one of the most forward-thinking companies when it comes to customer experience, seamlessly intergrating its offline and online communications.

One of the first jobs I worked on at Burberry was a customer experience for My Burberry, the new fragrance for women. Through this interactive campaign, customers were able to monogram their bottle as well as take over the campaign featured on the giant screen at Piccadilly Circus.

The customer experience copy was accompanied by several other communications that I wrote, including the in-store consumer leaflet and social media campaign featured below.

Monogrammed Bottle

Customers were able to physically personalise their My Burberry bottle with up to three initials through a monogramming service available on the Burberry website and selected Burberry retails stores.

Interactive billboard campaign

Using smart phone technology, passers-by were able to interact with the
campaign on digital billboards at selective sites from London to New York,
to personalise and project a giant My Burberry bottle featuring their initials.

Live mapping directions then guided customers to the nearest Burberry store
where they could purchase their monogrammed bottle. Customers were also
able to share their bespoke bottle across social media platforms.

In-store Customer Experience

Customers were able to create their own virtual monogrammed bottle which was displayed on large, interactive screens in select Burberry retail stores.

Dedicated My Burberry takeovers took place in key retailers around the world including Selfridges London and Sephora Champs-Elysees.

In-store Consumer Leaflet

IN-STORE CUSTOMER EXPERIENCE COPY

PERSONALISATION

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Personalise your My Burberry bottle

Enter your initials below:

Please enter at least 1 and maximum 3 initials

Buy your personalised bottle

Personalise your bottle

Watch the campaign video shot by Mario Testino

SCENT STORY

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Inspired by a London garden…

Beautiful and iconic, My Burberry captures the scent of a London garden after the rain.

Top notes of sweet pea and bergamot fuse with a heart of geranium, golden quince and freesia, and are balanced with base notes of Damask, centifolia roses and patchouli.

The nose
A contemporary British grand floral where roses are woven with an unexpected touch of geranium leaf.

“My Burberry is inspired by the vibrancy of the city, so it is something contemporary. You have the garden. You have the flowers. The feeling of the light in London: clouds, wetness, rain, flowers.”

Francis Kurkdjian, renown French perfumer

BOTTLE STORY

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Bottle Design
Simple, timeless and bold, the bottle design has been inspired by the iconic Burberry trench coat and embodies its strong British heritage and intricate craftsmanship.

The bold horn-finish cap reflects its distinctive buttons, while the hand-tied bow is English-woven gabardine, honouring the protective fabric invented by Thomas Burberry in 1879.

The Inspiration
Like the Burberry trench, My Burberry is iconic and aspirational – across history and continents. A contemporary fragrance that is effortlessly elegant and a timeless companion.

“My Burberry is the true embodiment of our brand, in scent, in design and in attitude. A fragrance that takes its lead from the iconic Burberry trench has to be outstanding in every way.”

Christopher Bailey, Chief Creative and Chief Executive Officer, Burberry

SOCIAL MEDIA

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Celebrate My Burberry

Share your personalised My Burberry bottle and spend the night celebrating at our London in Shanghai event, a night of live performances, music, guests and more.

Share your personalised My Burberry bottle and spend the night celebrating at our @Burberry London in Shanghai event.